Interview help
Let’s get you moving again.
Most problems take less than a minute to fix. Answers already marked saved will still be there.
Camera or microphone is blocked
- Keep this interview tab open.
- Open the site controls beside the browser address, then allow both camera and microphone.
- Return here and choose Try again. If the controls do not appear, close other video apps and reopen your private interview link.
On iPhone or iPad: use Safari. On this page, open the Page Menu, choose More, then allow Camera and Microphone under the website settings. You can also open Settings → Apps → Safari → Camera and Microphone and choose Ask or Allow.
On Android: in Chrome, open More → Settings → Site settings. Open Camera and Microphone and allow this site.
A recording or upload was interrupted
Return through the same membership application and choose Continue interview. The platform safely resumes an unfinished upload when possible. Do not clear browser data until the answer is marked saved.
If you changed phones or computers before the answer was saved, return to the original device once so it can finish uploading.
This device cannot protect a recording
Free some storage on this device, close private or incognito browsing, and choose Try again. The interview checks this before opening the camera so an answer is not recorded without a safe recovery copy.
If storage remains unavailable, return to the interview home and choose Continue on my phone. Answers already marked saved will be available on the other device.
Continue on your phone
From the interview home, choose Continue on my phone and scan the one-use QR code with your phone camera. Open it only on the device where you want to continue. Answers already saved will appear there.
A private link expired or was already used
Return to your membership application and choose Continue interview for a fresh private link. For security, old links cannot be reopened after they have created a session.
Need an accessibility accommodation
If a disability makes recording a video difficult or impossible, use the support contact in your membership application and ask for an alternative way to complete this interview step. You do not need to send medical details, a recording, or your private interview link in that message.
Still stuck?
Use the support contact shown in your membership application during normal business hours. Tell the team which device and browser you are using, but never send them a recording or private link in a public message.